Product Updates & Support
Table of Contents
Executive Summary
Effective NetSuite post go-live support ensures your ERP delivers measurable value beyond launch. This guide outlines a 90-day plan to stabilize operations, refine processes, train users, and prepare for upgrades. Learn how AlphaBOLD helps organizations sustain performance, adapt quickly, and align NetSuite with evolving business goals.
What “Post-Go-Live” Actually Means
In NetSuite’s lifecycle, go-live marks the point when your production environment is active, users are transacting in the system, and the old processes have been retired. NetSuite post go-live support begins immediately after this cutover and focuses on stabilizing the system while guiding users through real-world adoption.
During this phase, the goal is to ensure the system runs smoothly, configuration gaps are addressed, and your team gains confidence in day-to-day operations. It is also the time to put governance, testing, and improvement processes in place so you are ready for twice-yearly updates and future enhancements. Treating post-go-live as a structured stage rather than just a reactive support period sets the tone for sustained success.
Days 0–30: Stabilize and Measure
The first month of NetSuite post go-live support establishes stability and creates a baseline for measuring future improvements. This period is when issues surface as users interact with the system in real scenarios, so a clear plan for quick response and documentation is essential.
Key priorities for the first 30 days include:
Set up an incident runbook with clear ownership and escalation paths for critical issues.
Validate roles and permissions to ensure users have the correct access for their responsibilities.
Perform data quality checks on customers, items, vendors, and opening balances to confirm accuracy.
Capture baseline KPIs such as order cycle time, invoice accuracy, inventory adjustments, and period close duration.
Assign a Release Preview owner and add NetSuite’s twice-yearly preview periods to your calendar to ensure you are prepared for testing before each update.
By addressing stability and measurement early, you create a reliable foundation for the optimization work that will follow in the next phases.
Ready to Strengthen Your NetSuite Post Go-Live Support?
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Request a ConsultationDays 31–60: Optimize and Train
Once stability is achieved, the next focus in post-go-live support is optimization and skill-building. Small process refinements can deliver measurable efficiency gains, and targeted training can turn basic users into confident operators.
Key actions during this stage include:
Refine workflows and configurations to remove bottlenecks identified during the first month.
Deliver role-based training that addresses real scenarios your team encounters daily, supported with quick reference materials and updated process documentation.
Establish a regression testing process to validate scripts, workflows, and integrations before each release.
Review reporting and KPIs to ensure decision-makers have accurate, timely insights.
Plan minor enhancements that can be deployed without disrupting operations.
Many organizations see the most rapid improvement during this period when guided by a partner who understands both the technical and operational sides of NetSuite. AlphaBOLD’s approach during this phase combines hands-on configuration adjustments, structured training programs, and proactive planning for upcoming updates to keep your system performing at its best.
Days 61–90: Plan Improvements and Prepare for Upgrades
The final stage of your first 90 days of NetSuite post go-live support is about looking ahead. By this point, your system should be stable, users are trained, and core processes are optimized. Now is the time to formalize your improvement roadmap and prepare for the upgrade cycles.
Key priorities for this stage include:
Create a prioritized enhancement backlog based on user feedback, business goals, and performance data.
Schedule regular Release Preview cycles with defined entry criteria, pass/fail checkpoints, and sign-off procedures.
Introduce governance measures for change control, test documentation, and release communication so future updates run smoothly.
Integrate cross-platform needs such as Power BI reporting or CRM alignment to ensure your ERP environment evolves alongside the rest of your tech stack.
By approaching the final 30 days with a forward-looking strategy, you position your organization to take full advantage of new features and ongoing optimization opportunities. AlphaBOLD supports clients during this phase by aligning enhancement plans with upcoming releases, building governance processes that scale, and ensuring system improvements deliver measurable results.
Partnering for Long-Term Success
The first 90 days after go-live set the foundation for how well your ERP system will perform over its lifetime. A structured approach ensures stability, user adoption, and ongoing efficiency, but maintaining that momentum requires consistent attention and expertise.
Many businesses find that having a dedicated partner during and after the post-go-live phase helps them not only address immediate needs but also uncover new opportunities for improvement. AlphaBOLD works with organizations to extend the value of their ERP investment through continuous optimization, process alignment, and actionable insights that drive measurable business results.
If your team is looking for proactive, responsive, and industry-aware support, our tailored service approach ensures your system evolves in step with your business goals.
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90-Day Post-Go-Live Checklist
Use this quick reference to track your progress during the first three months after go-live:
Days 0–30
- Incident runbook and escalation paths in place
- Roles and permissions validated
- Data quality checks completed for key records
- Baseline KPIs captured
- Release Preview owner assigned and calendar updated
Days 31–60
- Workflow and configuration refinements completed
- Role-based training delivered
- Regression testing process documented
- Reporting and KPI reviews performed
- Minor enhancements planned for next sprint
Days 61–90
- Enhancement backlog prioritized
- Release Preview cycle process defined
- Governance and change control measures in place
- Cross-platform reporting and integrations reviewed
Set Your NetSuite Up for Long-Term Success
A well-structured post-go-live plan ensures your NetSuite system continues to deliver value long after launch. The right partner can make all the difference in keeping your ERP stable, efficient, and aligned with your business goals. Contact us to discuss a plan that fits your needs.
Request a ConsultationClient Testimonials: Post-Go-Live Success with AlphaBOLD
Organizations that choose AlphaBOLD for NetSuite post-go-live support consistently highlight the value of our tailored, hands-on approach:
Hear from those who have benefited from AlphaBOLD’s expertise:
- Lori Moore of ITG Brands praises AlphaBOLD for our dependable ongoing support and custom solution development.
- Susann Cellier of Dastmalchi highlights AlphaBOLD’s skill in managing complex integrations and our impressive command of the platform.
- Sajana De Silva from De Silva Spices commends AlphaBOLD for our vital role in supporting their rapid growth and NetSuite consolidation.
These success stories reflect the high level of satisfaction among our clients and demonstrate our ability to help businesses adapt, improve, and grow during the critical post-go-live phase.
Further Reading: Switching NetSuite Support Partners: Helpful Guidance and Tips
Conclusion
The post-go-live phase is when your ERP system transitions from a new implementation to a strategic business tool. A clear plan for the first 90 days ensures you stabilize operations, empower users, and lay the groundwork for continuous improvement. By approaching this period with defined actions and measurable goals, you protect your investment and set the stage for continued success.
With the right expertise, your business can move beyond simply “using” the ERP system to fully leveraging it for efficiency, insight, and growth. AlphaBOLD partners with organizations to make that transition seamless, providing structured NetSuite post go-live support that aligns technology with business outcomes.
If your team is ready to optimize performance, streamline processes, and maximize the value of NetSuite, our specialists are here to help.
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